Welcome to Appline Mobile’s Shipping and Return Policy

Our goal is to ensure your shopping experience is seamless, from purchase to delivery. Here’s what you need to know about shipping and returns at Appline Mobile.

1. Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days after confirmation.
  • Delivery Options:
    • Standard delivery within Nairobi: 1-2 days.
    • Nationwide delivery outside Nairobi: 2-5 days.
  • Shipping Costs: Calculated at checkout based on your location and package weight.

You will receive an email confirmation with tracking details once your order is shipped.

2. Return Policy

We accept returns for eligible items under the following conditions:

  • Eligibility Criteria:
    • Items must be returned within 7 calendar days of receipt.
    • Products must be in their original condition and packaging.
    • Proof of purchase must be provided.
  • Non-Returnable Items:
    • Items with physical damage caused by the customer.
    • Opened or used products unless defective.
  • Return Process:
    1. Email us at info@applinemobile.co.ke with your order details.
    2. Ship the item to our return address provided by customer service.

3. Refund Policy

  • Refunds will be processed within 7 business days after receiving and inspecting the returned item.
  • Refunds will be issued to your original payment method.

4. Contact Us
For shipping or return inquiries, reach out to us at info@applinemobile.co.ke.